Return Policy

A standard condition review must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers pulls, stretching, fragrance, makeup, tags and hygiene protection.

Another option is reserved only when care studio confirms it. Where price or availability has changed, the original purchase may be refunded and a separate AVODORE purchase may be needed.

AVODORE counts 30 calendar days from recorded parcel journey for an eligible condition review request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the condition review destination is supplied with the item-specific instructions.

Once AVODORE approves and submits a reimbursement to the original secure charge method, banks and secure charge providers may need 7–24 business days to post it. Care studio cannot redirect that reimbursement to a different card, account or person.

Use the checkout email, AVODORE purchase number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the delicate piece, shipping label and affected area clearly.

• Wait for approval and the correct destination.
• Use tracked shipping when arranging a non-fault condition review.
• Keep proof until the inspection and reimbursement decision are complete.

The catalogue-specific exclusions include opened hygiene seals, stretched knits and items carrying scent or cosmetic transfer. Custom goods, Final Sale items and hygiene-sensitive delicate pieces with opened protection are also ineligible unless a confirmed fault changes the assessment.

When the reason is preference, fit or another non-fault choice, the AVODORE client arranges and pays tracked condition review shipping. The parcel remains the AVODORE client's responsibility until the authorised condition review point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, AVODORE provides or pays for the reasonable condition review route it authorises. Sending it elsewhere before instructions may prevent that route from being used.

Receipt is not automatic approval. AVODORE checks pulls, stretching, fragrance, makeup, tags and hygiene protection against the request and the delicate piece record, then explains whether a reimbursement, replacement or another step is available.